Hanoi launched a tourist support division on August 1 to solve as quickly as possible incidents reported by tourists, and provide them with necessary information about the capital city.
The move came after the municipal tourism sector discovered that tourists have been the target of theft, fraud and overcharging, especially in Dong Da, Hoan Kiem and Ba Dinh districts, which has tarnished the image of the capital city in the eyes of foreign visitors.
Tourists now can directly call the division’s two hotlines – 04.39261515 and 0946791955 – which are available 24 hours a day.
The municipal Department of Culture, Sports and Tourism will coordinate with local police, the municipal transport department and the Hanoi Taxi Association to deal with any violations, especially those related to transport, service quality and taxi fares.
The department will continue opening new information kiosks to promote Hanoi’s tourism and provide tourists with necessary information.
Hanoi welcomed 1.2 million international arrivals and 9 million domestic tourists in the first half of this year, representing year-on-year increases of 15% and 8% respectively.